Terms of service
1. Overview
ZenAltoJapan provides digital travel products and personalized travel planning services designed to help customers plan trips to Japan.
By using this website or purchasing any product, you agree to be bound by these Terms.
2. Products & Services
All products sold are digital products, including travel guides and customized itineraries.
We aim to provide accurate and helpful information, but we do not guarantee that all recommendations will meet your expectations or specific travel needs.
3. Orders & Payments
When you place an order, you agree to provide accurate and complete information.
All payments must be completed before access to digital products or services is granted.
ZenAltoJapan reserves the right to refuse or cancel any order at its discretion.
4. Digital Products
Due to the nature of digital products:
- All sales are generally final
- Products are delivered electronically
- No physical items will be shipped
Please review product details carefully before purchasing.
5. Custom Travel Plans
Custom itinerary services are tailored based on the information you provide.
- Delivery time is typically 24–48 hours
- Once work has started or delivery is completed, refunds are not available
You are responsible for providing accurate trip details.
6. Use of Content
All content, including itineraries, guides, and materials, is for personal use only.
You may not:
- resell
- redistribute
- copy or share commercially
without permission.
7. Limitation of Liability
ZenAltoJapan provides travel information and planning services only.
We are not responsible for:
- travel disruptions
- booking issues
- personal losses or damages during your trip
All travel decisions are made at your own risk.
8. Changes to Services
We may update, modify, or discontinue any product or service at any time without notice.
9. Changes to Terms
These Terms may be updated at any time. Continued use of the website means you accept any changes.
10. Contact
If you have any questions, please contact: